​© 2019 by Rubicon Healthcare

We are looking for a Field Service Engineer

 

 

Our company is looking for 1 (one) candidate and would like to attrack the following individual/s:

  • Dynamic person

  • Young qualified person

  • A person with a passion for his work, his customer and a logical thinker when performing his tasks

  • Position in Pretoria to provide support where needed

 

Send your CV to info@rubiconxray.co.za

Below is a jobdescription. 

 

Closing Date: 29 May 2015

 

 

JOB DESCRIPTION:    FIELD SERVICE ENGINEER

 

Function:   Field Services                                                                                                                 

 

Description:

 

The Field Service Engineer will be responsible for meeting and performing the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

The Field Service Engineer of Rubicon X-Ray Services will perform the tasks per the Quality and Regulatory requirements of the Company that work is performed for and will perform the task/s as per the Companies and Customer requirements.

 

Key Responsibilities:

As Field Service Engineer

 

  • Maintaining daily communications with the customers to ensure the proper feedback and follow-up, leading to customer satisfaction.

  • Installation, planned maintenance and corrective maintenance on equipment.  These activities can also be performed outside of South Africa.

  • Completing all relevant tasks i.e. Installations, Preventative Maintenance, Corrective Maintenance, Field Change Orders and other per Customer Instructions.

  • Perform Quality assurance tasks per the Radiation Board of South Africa.

  • Escalating technical problems following the escalation processes and tools of the company, utilizing the prescribed escalation processes to resolve customer service delivery issues and analyzing the root causes that will lead to effective problem solving.

  • Ordering, follow-up and managing repair parts including escalations and customer feedback.

  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

  • Maintaining tools and test equipment properly and ensuring they are calibrated.

  • Ensuring compliance with Health and Safety Regulations, General Business Principles, Environmental Health and Safety and/or other applicable regulatory requirements.

  • Supporting/Participating in sales opportunities.

  • Supporting team work and driving the goals and objectives of Rubicon X-Ray Services and the Companie/s we are providing services too.

 

Required Qualifications:

 

  • Minimum qualification of a Diploma in Clinical/Electrical Engineering or an equivalent certificate or any higher level of education.

  • Experience in medical equipment/X-Ray equipment diagnosing and repairing mechanical, electromechanical problems.

  • Experience in troubleshooting and responding to customer improving the Customer Experience.

 

Preferred Competencies:

 

  • Experience interfacing with both internal customers and external customers as part of a solution based service process.

  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

  • Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization.  Relates well to people at all levels.  Manages conflict.

  • Shares Expertise: Applies specialist and detailed technical expertise.  Develops job knowledge and expertise through continual professional development.  Shares expertise and knowledge with others.  Uses technology to achieve work objectives.  Demonstrates an understanding of different organizational departments and functions.

  • Organizing & Executing: Focuses on customer needs and satisfaction.  Sets high standards for quality and quantity.  Monitors and maintains quality and productivity.  Works in a systematic, methodical and orderly way.  Consistently achieves project goals. Takes responsibility for actions, projects and people.  Takes initiative, acts with confidence and works under own direction.  Initiates and generates activity.

  • Communicating: Speaks clearly and fluently.  Expresses opinions, information and key points of an argument clearly.  Makes presentations and undertakes public speaking with skill and confidence.  Responds quickly to the needs of an audience and to their reactions and feedback.  Projects credibility.

  • Coping with Pressure: Works productively in a pressurized environment.  Keeps emotions under control during difficult situations.  Balances the demands of a work life and a personal life.  Maintains a positive outlook at work.  Handles criticism well and learns from it.

  • Supporting & Cooperating: Demonstrates an interest in and understanding of others.  Adapts to the team and builds team spirit.  Listens, consults others and communicates proactively.  Supports and cares for others.  Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority.  Follows procedures and policies.  Compiles with legal obligations and safety requirements of the role.

  • Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances.  Accepts new ideas and change initiatives.  Adapts interpersonal style to suit different people or situations.  Works hard and puts in longer hours when it is necessary.  Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

  • Commercial Thinking: Keeps up to date with competitor information and market trends.  Identifies business opportunities for the organization.  Demonstrates financial awareness.